Guide Package Protection protects your order against loss

If you’ve purchased package protection and need to make a claim

Guide Package Protection will be available to add once you reach Checkout. Once it is added

Guide Package Protection covers lost

The cost of Guide Package Protection depends on the total value of your order.

If your parcel hasn't had an updated tracking scan in 5 days

File a claim as normal here

If your order is in transit

30 – 45 days depending on the claim type. This is from the date you placed your order.