Question 1

How long does it take to receive my order?

Accepted Answer

Orders are processed within 3–7 business days. After shipping, delivery typically takes: - US: 5–10 business days - Canada: 7–14 business days - Europe: 10–21 business days - Rest of World: 14–28 business days

Question 2

How do I track my order?

Accepted Answer

Once your order ships, you'll receive an email with a tracking number. Use this to monitor your package on the carrier's website. If you haven't received tracking info within 10 business days, contact support@scopascopa.com.

Question 3

Can I return or exchange my order?

Accepted Answer

All sales are final. We do not accept returns for change of mind or sizing issues. However, if you received a wrong or damaged item, contact us at support@scopascopa.com within 14 days with photos and your order number.

Question 4

What if my item arrives damaged?

Accepted Answer

Contact us at support@scopascopa.com within 14 days of delivery. Include your order number, a description of the damage, and clear photos. We'll work with you to send a replacement or issue a refund.

Question 5

Will I have to pay customs or duties?

Accepted Answer

For international orders, customs fees, import duties, and taxes may apply. These are determined by your country's customs office and are the responsibility of the recipient. Scopa Scopa is not responsible for these charges.

Question 6

I didn't receive an order confirmation email. What should I do?

Accepted Answer

Check your spam or junk folder first. If you still can't find it, contact support@scopascopa.com with the email address you used and approximate order date. We'll locate your order and resend the confirmation.