Questions.
What if it doesn’t fit?
We’ll redeal. The first time you buy each type of clothing from us (your first tee, hoodie, crewneck and so on), keep the one that doesn’t fit and get 40% off that piece in the right size. Start it at scopascopa.com/redeal within 30 days of delivery: the code goes straight into your bag. Nothing to ship back. How the Redeal works
How do I find my size?
Every product page has its own size guide, measured flat. Tap Find my size: give your usual size, or measure a piece you own across the chest, and we pick the size from that piece’s chart and remember it for next time. Hoodies run small, so most people go one size up.
Can I ship a gift straight to someone?
Yes. Put their name and address in the delivery details at checkout and your email in the contact box, so the receipt and tracking come to you. See the gift guide for Christmas order-by dates.
How long does it take to receive my order?
Orders are processed within 2–5 business days. After shipping, delivery usually takes 3–5 business days to the US, 3–7 to Canada, 5–14 to the UK and Europe and 7–20 elsewhere. For Christmas 2026, order by Dec 11 (US), Dec 8 (Canada) or Nov 18 (everywhere else).
How do I track my order?
Once your order ships, you'll receive an email with a tracking number. Use this to monitor your package on the carrier's website. If you haven't received tracking info within 10 business days, contact [email protected]. Still not there after its expected date? Report it here.
Can I return or exchange my order?
The first time you buy each type of clothing (a tee, a hoodie, a crewneck and so on) comes with The Redeal: if it doesn't fit, keep it and start a Redeal at scopascopa.com/redeal within 30 days of delivery for 40% off that piece in the new size, with nothing to ship back. Otherwise all sales are final. Got a wrong, damaged or misprinted item? Report it here within 30 days of delivery.
What if my item arrives damaged?
Report it here within 30 days of delivery: pick the pieces, say what happened and add a photo or two. We check every report ourselves, reply within 24–48 hours on business days, and send a replacement at no cost if it's on us.
Will I have to pay customs or duties?
For international orders, customs fees, import duties, and taxes may apply. These are determined by your country's customs office and are the responsibility of the recipient. Scopa Scopa is not responsible for these charges.
I didn't receive an order confirmation email. What should I do?
Check your spam or junk folder first. If you still can't find it, contact [email protected] with the email address you used and approximate order date. We'll locate your order and resend the confirmation.
Something else? Email [email protected]. We answer most messages within 1 to 2 business days.
